Terms & Conditions

Last updated: 19 June 2026

These terms and conditions ("Terms") govern your use of dayonenutrition.co.uk (the "Site") and your purchase of products from us. By using the Site or placing an order, you agree to these Terms. Please read them carefully.

1. About us

The Site is operated by Thomas Kaye, trading as Day One Nutrition ("we", "us", "our"), a sole trader based in the United Kingdom. Our contact address is Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA.

Contact: hello@dayonenutrition.co.uk.

2. Eligibility

You must be at least 18 years old to place an order. By ordering, you confirm you are 18 or over and legally able to enter into a contract.

3. Products

We take care to describe and display our products accurately. However:

• Product images and packaging are for illustration; actual products may vary slightly.
• Nutritional and ingredient information is provided in good faith. Always read the label on the product you receive before use.
• Our products are food/food supplements and are not intended to diagnose, treat, cure, or prevent any disease. See our Legal Notice.

4. Orders and contract formation

When you place an order, you will receive an acknowledgement email. This is not acceptance of your order. A contract is only formed when we send you a dispatch confirmation email. If we cannot fulfil your order, we will notify you and refund any payment taken.

5. Pricing and payment

• All prices are in GBP (£) and include VAT where applicable.
• Delivery charges are shown separately at checkout — see our Shipping & Delivery Policy.
• We may correct any obvious pricing errors; if a product's correct price is higher than the price shown, we will contact you before dispatch.
• Payment is taken at the time of order via our secure payment provider.

6. Delivery

We aim to dispatch and deliver within the timescales set out in our Shipping & Delivery Policy. Delivery times are estimates and not guaranteed. Risk in the products passes to you on delivery.

7. Cancellation, returns and refunds

Your rights to cancel and return are set out in our Returns & Refunds Policy, which forms part of these Terms. Note that certain perishable and sealed health/hygiene products are exempt from the standard 14-day cancellation right once opened or unsealed.

8. Our liability

• We do not exclude or limit liability where it would be unlawful to do so (including for death or personal injury caused by our negligence, or fraud).
• We are not liable for any loss or damage that is not foreseeable, or for business losses (we supply products for domestic and private use only).
• Nothing in these Terms affects your statutory rights as a consumer.

9. Use of the Site

You agree not to misuse the Site, attempt to gain unauthorised access, or use it for any unlawful purpose. All content on the Site (text, images, logos, branding) is owned by us or our licensors and may not be reproduced without permission.

10. Events outside our control

We are not liable for any failure or delay caused by events beyond our reasonable control (e.g. supplier failure, courier delays, extreme weather).

11. Governing law

These Terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

Questions about these Terms? Email hello@dayonenutrition.co.uk.